Grievance Redressal

Last updated: 2026-05-28.

In compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address concerns about data, content and the Service.

Grievance Officer

• Name: Deepak Chaudhary (proprietor, acting as designated Grievance Officer)
• Email: support@vedicjyoti.in
• Phone: +91 [phone — to be added]
• Address: [Registered office address]
• Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)

How to file a grievance

1. Email the officer from your registered email and include:
   • your registered phone number (the last 4 digits is fine),
   • any payment/order IDs, screenshots or message links involved,
   • a clear description of the issue and the resolution you are seeking.
2. You will receive an acknowledgement within 48 hours.
3. Most grievances are resolved within 15 days. Complex matters receive an interim status update at the 15-day mark and a final resolution within 30 days.

What you can raise here

• Misuse of your personal data or breach of this site’s privacy policy.
• Unlawful, infringing or abusive content you encountered.
• Issues with a specific astrologer or session.
• Unresolved refund or billing disputes (see the Refund Policy first).

Escalation

If your grievance concerns personal-data processing and is not resolved to your satisfaction, you may approach the Data Protection Board of India once notified by the Government of India. We will cooperate fully with any such proceedings.

Your rights at a glance

• Access, correction, erasure of your personal data — see the Privacy Policy.
• Withdrawal of consent for marketing communications, anytime.
• Nomination of a person to act on your behalf in case of death or incapacity — write to the officer to set this up.